Service
Thank you for choosing our products and services and starting our sincere cooperation. Please read these regulations to understand the services we can provide you, and welcome your criticisms and suggestions on our services, so that we can continue to improve and better serve everyone.
1: What can be found in our store?
- Professional services for laser machinery, including but not limited to new machine installation, machine debugging, Cypcut software operation guidance, EZcad software operation guidance; Cypnest nesting software guidance, parameter sharing and suggestions, technical communication, and handling of machinery during operation Various problems. . .
- Sales of laser machinery spare parts;
- Standard machine pre-sales and after-sales technical consulting and services;
- Proposals, demonstrations, and matching of machine technical solutions;
- Machine training, on-site guidance;
- OEM/ODM service.
- For service transactions, if a customer needs on-site service, in addition to maintenance costs, the customer also has to bear the transportation and business travel expenses of the on-site service personnel.
- For service-type transactions, customers must explain the environment and problems of your machinery in advance, so that the engineer can repair them as soon as possible; specify the accurate contact person, contact information and your working hours;
- If you buy a standard machine from us, we provide a 1-2 year warranty. If there is non-artificial damage to the mechanical part within the warranty, we promise to provide you with free replacement parts of the same brand and model, and the shipping cost will be paid by the customer to bear.
- But any hardware or software damage caused by human factors, this commitment will automatically terminate.